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Direct Refund

Hmmm, so GE Money took cash from my account, when the letter setting up the direct debit said it would start in october.

The direct debit guarantee applies to all banks and building societies taking part in the direct debit scheme. It says that:

  • If there is a change in the amount to be paid or the payment date, the person receiving the payment (the originator) must notify the customer in advance.
  • If the originator or the bank/building society makes an error, the customer is guaranteed a full and immediate refund of the amount paid.
  • Customers can cancel a direct debit at any time by writing to their bank or building society.

I phoned up GE Money. They said they could send me a cheque. I pointed out that that would not be very quick. And they have not managed to send me a card yet…. so how do I know that will arrive? They claimed it was the best they could do.

So I phone the Bank. They transferred me to periodic payments, and the money is back in my account already.

GE Money increasingly seem inept….

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